Your questions answered


GPS trackers are an excellent tool for keeping tabs on the whereabouts of important vehicles and assets. Whether you manage a fleet of professional trucks or need to know the location of construction tools, an asset tracker can be a valuable addition to your management system. GPS trackers use satellite technology to pinpoint exact locations at any given time and can hold this data for later access. Additionally, they feature analytics software that allows you to observe overall trends in how vehicles and assets are used over weeks, months and years – making it easier than ever before to stay on top of your operation’s efficiency.

Installing a vehicle or asset GPS tracker is essential in increasing your investments’ security. With increased tracking options and real-time monitoring, location and usage data can be easily accessed via an online platform anytime. This reassures you that your goods are secure through intelligent alerts for any unauthorised activity, as well as helping to track assets and optimise routes for improved efficiency.

With clever reporting functions, you can access all the data needed for fleet administrative purposes, such as fleet utilisation metrics and driver behaviour patterns.


A GPS tracker uses the Global Positioning System, or GPS, to track an object’s movement. This technology works by sending and receiving satellite data and using that information to pinpoint an object’s exact location.

A GPS tracker uses the Global Positioning System, or GPS, to track an object’s movement. This technology works by sending and receiving satellite data and using that information to pinpoint an object’s exact location.

What are the benefits of using a GPS tracker?

A GPS tracker can be used for vehicles or assets to determine exact locations and communicate important information. GPS trackers can provide real-time updates on activity levels and the performance of assets that are being tracked. With enhanced insight into business operations, users can make more informed decisions regarding routing, efficiency and profitability. GPS trackers can also be used in asset recovery, making them an invaluable tool for owners of valuable property and materials.

GPS tracker can increase the efficiency of fleet management operations by providing up-to-date information about vehicle location, speed and fuel consumption. Additionally, tracking movements remotely in real-time adds security to organisations that need to manage individuals or assets.

What are some of the best GPS tracker features?

The best GPS tracker features allow individuals or businesses to monitor and manage their assets efficiently. Features such as geofencing, which triggers alarms when a device crosses specific predetermined locations, can significantly increase security. Real-time tracking keeps users continuously updated on the movements of their assets, while historical data delivers valuable information about past locations. Additionally, various management tools allow users to control and customise settings such as movement alerts or battery level warnings. Talk to us about which features are most important to you, and let a Netstar GPS tracker provide you invaluable peace of mind.

Do you offer tracking for unpowered stationary devices like containers or trailers?

Yes. Netstar has a range of devices suitable for tracking unpowered and stationary assets. If you’re looking for a way to keep track of your unpowered assets, Netstar has you covered. We have a range of devices specifically designed for tracking unpowered and stationary assets like containers and trailers. Because they don’t rely on an external power source, they’re incredibly low maintenance. Simply install the device and forget about it until you need to check in on your asset’s location. Whether you’re managing a fleet of vehicles or want peace of mind regarding your personal belongings, Netstar’s tracking devices are an ideal solution.

What is the Netstar Customer Centre?

The Netstar Customer Center is a secure online database that has been set up for our customers to view their account details, update account information, view statements and transactions, view service history and make a payment. It also allows Netstar customers to communicate directly with the Netstar Customer Service Team. The Customer Center is available 24 hours a day, seven days a week and can be accessed from anywhere with an internet connection. The customer centre is a secure site, and all information is encrypted. This ensures that only authorised personnel can access customer data. If you have any questions about the Customer Center or how to log in, please contact our Customer Service Team, who will be happy to assist you.

Are my vehicles tracked in real time?

The ignition on and off, duress, crash and rollover are all events that are tracked in real-time. Other data is tracked in near real-time, though there may be a slight delay in sending and receiving the tracking data. The in-vehicle unit typically sends its stored information every 1-5 minutes, depending on the configuration or the customers’ requirements.

Can I access records to see where my vehicles was three months ago?

One of the great features of the Netstar Dashboard is that it allows customers to retrieve historical data on a tracker for up to one year. This is useful if you want to check something specific that happened a while ago or if you want to track your progress over time. Beyond one year, data is archived, but our support team can retrieve it if you need it. That’s just one more way that Netstar goes above and beyond to provide excellent service for our customers.

Can I monitor my vehicles and assets using my smartphone or tablet?

You can monitor your vehicles and assets using your smartphone or tablet. The Netstar Fleet Manager Dashboard is optimised for smartphones and tablets, and our team has developed and launched Mobile Netstar Fleet Manager Pro for a variety of Android smartphone and iOS tablet devices. With the Mobile Netstar Fleet Manager Pro app, you can view your vehicle’s location, speed, and status and set up alerts and notifications. You can also manage your account settings and preferences, view reports and data, and even chat with our customer support team. So, whether you’re on the go or at home, you can always stay connected to your vehicles and assets.

How can I get more information?

If you have any questions or want more information, please don’t hesitate to contact us at 1300 950 709. One of our friendly team members will be more than happy to assist you.

What is a tracker or AVM ID?

Each Netstar tracker has its own unique individual number referred to as its Tracker or AVM ID. The Netstar tracker uses global positioning technology to track the location of an individual or vehicle. The tracker transmits the location data to a central server. The tracker is assigned a unique identification number, known as the Tracker or AVM ID, used to identify the device on the server. Authorised users can access the data via the Netstar website or mobile app. The ID can also track the device’s location if lost or stolen.

Why Netstar?

When choosing a fleet telematics solution, there are many factors to consider, such as cost, features, scalability and local support. Netstar ticks all of those boxes and more. Australian made and owned, Netstar has been designing and manufacturing GPS tracking devices in Australia for over 20 years. This means we understand the unique landscape and challenges faced by businesses operating in Australia. From tropical North Queensland to the dusty outback, Netstar trackers are designed to withstand our extreme conditions. Netstar also provides unrivalled local support, with a team of knowledgeable staff based right here in Australia. Whether you need help choosing the correct device for your needs or want to explore our range of fleet telematics solutions, call us today to find out more.

Can I send jobs and receive job data to my vehicles?

When you pair a compatible Garmin device or Mobile Data Terminal with our in-vehicle display, you can send jobs and receive job data to your vehicles. When sending a job and message to the in-vehicle display, you will be able to receive near real-time responses on the touch screen. This pairing lets you keep your vehicles connected and efficient while reducing the time needed to complete tasks. As a result, you can spend more time on the road and less time in the office.

How long does it take for my vehicles/asset to be fitted?

Our team of qualified professionals can install your track and trace application with minimal disruption to your day. In most cases, the entire process will take no longer than 90 minutes. If we require additional monitoring or accessories, we will confirm with you prior to beginning the installation. Please let us know as much detail as possible about the installation beforehand, such as battery isolation, connection to PTO, lift arm, brushes, vacuum, warning lights, etc. This will help us ensure that the process is completed quickly and efficiently.

I have sold my vehicle/asset. Can I keep my tracker and install it into my new vehicle/asset?

Of course. We refer to this as a de-installation/reinstallation, and it is the most common type of field service Netstar does. Once you have sold your vehicle/asset, you can contact us to de-install the tracker. A qualified technician will then remove the device. You are then free to reinstall the tracker in your new vehicle/asset. In most cases, this can be done quickly and easily by following the instructions in the user manual. However, if you experience any difficulties, our team of experts will be happy to assist you. Whether upgrading to a newer model or downsizing to a smaller car, rest assured that your Netstar tracker can come along for the ride.

Is there a service/coverage range for tracking?

Netstar’s GPS devices operate on any Australian mobile network using 4G technology. Our devices use both cellular and satellite networks to provide real-time tracking, no matter where you are in Australia. And because we use the latest GPS tracking technology, you can be confident that our devices will work well even in the most remote areas. If you’re concerned about the reliability of mobile data networks in rural or remote areas, you can ask us about satellite Iridium tracking. If you need a reliable and accurate way to track your assets, Netstar has you covered. For more information about service availability in your area, please contact us.

What is the accuracy of a Netstar GPS Tracker?

When it comes to GPS trackers, accuracy is everything. Netstar’s GPS trackers are some of the most accurate on the market, with a margin of error of just five meters when the tracker has a GPS lock. With Netstar’s GPS trackers, you can always be sure that you know exactly where your people and assets are. GPS tracking is ideal for a wide range of applications, from fleet management to personal tracking. They are an invaluable tool for businesses, helping to ensure that employees are where they’re supposed to be and that company vehicles are being used safely and efficiently. If you need reliable GPS tracking, you can trust Netstar to deliver.

What happens if my vehicle or asset is stolen?

Once you have filed a police report, activate the Netstar Tracking Device. This will allow you to track the location of your vehicle or asset in real-time, increasing the chances of recovery. You can also set up operating hours and geofences – a virtual perimeter for your vehicle – and receive SMS and E-mail alerts if your vehicle or asset leaves the designated area. With the Netstar Dashboard, you can significantly increase the chances of recovering your stolen property.

Can I use Netstar’s device for navigation?

Yes, if paired with our in-vehicle Mobile Data Terminals or a compatible Garmin device. Garmin devices are compatible with our systems so that you can use your existing device for navigation without any extra installation required. They offer a wide range of features to make navigation easy, including voice-activated navigation, lane assist with junction view and hands-free calling. The Netstar device will integrate with these features to provide you with directions to your destination and real-time traffic updates to help you avoid delays. Our mobile data terminals also offer built-in navigation, so you can choose the option that best suits your needs. Contact us today to find out more about our GPS tracking solutions.

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